This policy explains how IMIKA collects, uses and protects your personal information, in line with the Australian Privacy Principles.
What we collect
Orders and accounts: your name, email, phone number, billing and delivery address, and what you buy.
Payments: handled by Stripe and PayPal. We never see or store your full card number.
Messages: what you send us through the contact form or by email.
Newsletter: your email address, if you sign up (managed by Mailchimp). You can unsubscribe at any time.
Website use: cookies and similar technologies that keep your cart and login working and, if you allow them, help us understand how the site is used (Google Analytics through Google Tag Manager) and measure advertising (Google, Meta, and Sourcream, which records which ad or website referred your visit).
How we use it
To process and deliver your orders, provide customer service, handle returns, prevent fraud, meet our legal obligations (for example, keeping tax records), and, only if you’ve opted in, send you marketing emails.
Who we share it with
Only the service providers who help us run the store: payment providers (Stripe, PayPal), delivery providers, our website hosting (Google Cloud, Sydney region) and security/CDN provider (Cloudflare), email marketing (Mailchimp) and analytics/advertising (Google, Meta, Sourcream). Some of these providers store data overseas, including in the United States. We don’t sell your personal information.
How long we keep it
We keep order records for as long as Australian tax law requires (generally 5 years), and other information only for as long as we need it.
Access, correction and complaints
You can ask to see or correct the personal information we hold about you, or to delete your account, by emailing [email protected]. If you have a privacy concern, contact us first and we’ll respond within 30 days. If you’re not satisfied, you can contact the Office of the Australian Information Commissioner at oaic.gov.au.
