We want you to be happy with your order. Here’s how returns work at IMIKA.
Faulty, damaged or not as described
If an item arrives damaged, is faulty, or isn’t what you ordered, contact us and we’ll offer a replacement or a refund, including sale items. This doesn’t affect your rights under the Australian Consumer Law.
Change of mind
We accept change-of-mind returns within 30 days of delivery for items that are unopened, unused and in their original packaging (seals intact). For hygiene reasons we can’t accept change-of-mind returns of opened skincare, makeup or sheet masks. Return postage for change-of-mind returns is paid by you.
How to return an item
Email [email protected] with your order number and the item you’d like to return (and a photo, if it’s damaged or faulty).
We’ll reply with instructions. Please don’t send items back before we’ve replied.
Send the item to the return address we give you. We recommend a tracked service.
Refunds
Once we’ve received and checked your return, we’ll email you and refund your original payment method. Banks can take a few business days to show the refund.
